Privacy Policy Contents
1Privacy Introduction and Commitment
At 77w, your privacy is not merely a legal obligation – it is a responsibility we take seriously. As an online wagering platform serving players in Malaysia, we understand how sensitive the personal and financial information you entrust to us is every time you use this service.
This Privacy Policy clearly and transparently explains how 77w collects, processes, stores, and protects your personal data. This document is drawn up in accordance with robust data protection principles and is fully observed by all departments within our organisation – from the technical team to the customer support team.
By registering and using the 77w platform, you consent to the data collection and processing practices as described in this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform and contact our team to close your account.
2Personal Data We Collect
77w collects your personal data through various means as you interact with our platform. Below are the main categories of data we collect along with the purpose of collection:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identification number | Account registration & KYC verification |
| Contact Information | Email address, phone number | Account communications & support |
| Financial Information | Bank account number, deposit & withdrawal records | Transaction processing & fraud prevention |
| Technical Data | IP address, device type, web browser | Account security & platform analytics |
| Usage Data | Gaming history, session duration, wagering | Platform improvement & responsible gaming |
| KYC Documents | Copy of identification card, passport | Age & identity verification |
We only collect data that is strictly necessary for the stated purposes. This "data minimisation" principle ensures we do not retain information that is irrelevant or exceeds our platform's operational requirements.
3How We Use Your Data
The personal data we collect is used solely for legitimate and clearly stated purposes. 77w will not use your data for any other purpose without first obtaining your fresh consent. Below are the primary purposes for which your data is used:
- Account Management: Registering your account, verifying your identity through the KYC process, and processing all account-related requests.
- Transaction Processing: Handling deposits, withdrawals, and all financial activities on the platform securely and efficiently through integrated payment channels.
- Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and any suspicious activity that could compromise your account.
- Customer Support: Providing accurate and personalised assistance when you contact our support team via Live Chat or other channels.
- Platform Enhancement: Analysing usage patterns to enhance the gaming experience, introduce new features, and ensure platform performance remains optimal.
- Responsible Gaming: Monitoring wagering activity to identify players who may benefit from self-control tools or additional support.
- Marketing Communications: Sending promotional information, bonuses, and exclusive offers – only if you have consented to receive such communications.
- Legal Compliance: Meeting regulatory compliance requirements, including transaction reporting mandated by the relevant authorities.
You have the right to withdraw consent for the use of your data for marketing purposes at any time. To do so, contact our support team via Live Chat on the platform.
4Data Storage and Security
Protecting your personal data is an absolute priority for 77w. We implement multiple layers of technical and organisational security measures to ensure your data is always protected against unauthorised access, disclosure, alteration, or destruction.
- 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit TLS/SSL protocol — the highest security standard in the industry.
- Stored Data Encryption: Sensitive data stored in our databases – including financial information and KYC documents – is encrypted using AES-256 encryption algorithms.
- Strict Access Controls: Only specific staff with a legitimate business need are permitted to access your personal data, and every access is logged for audit purposes.
- Two-Factor Authentication (2FA): Our internal systems are further protected with multi-factor authentication to prevent unauthorised access.
- Continuous Monitoring: Our security team monitors systems 24 hours a day, 7 days a week to detect any threats or unusual activity in real time.
- Data Backup: Your data is regularly backed up to a separate secure location to ensure service continuity under all circumstances.
Your personal data is retained for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. Once the retention period expires, data will be securely deleted or anonymised.
5Data Sharing with Third Parties
77w does not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. However, in certain defined situations, we may need to share your data with the following parties:
- Payment Service Providers: Payment solution providers integrated with our platform – such as FPX and e-wallet providers – receive the transaction data necessary to process your deposits and withdrawals.
- Game Providers: Gaming software providers that supply content on our platform may receive limited technical data for game operation purposes.
- Regulatory Authorities: 77w will disclose required data to the relevant authorities when mandated by law, court order, or valid legal process.
- Anti-Fraud Services: We use specialist third-party services in fraud detection and anti-money laundering to protect the integrity of the platform.
- Analytics Providers: Anonymised usage data may be shared with analytics providers to help us understand and improve the user experience.
All third parties we work with are bound by strict confidentiality and data protection agreements. They may only use your data for specifically agreed purposes and are not permitted to use it for any other reason.
6Cookies and Tracking Technologies
The 77w platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyse usage patterns. Cookies are small text files stored on your device when you visit our website.
- Essential Cookies: Required for core platform operations such as login session management, security, and functional stability. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how you use the platform – pages visited, time spent, and errors encountered – to help us improve our services.
- Functional Cookies: Storing your preferences such as language selection, display settings, and login details for a more convenient returning experience.
- Analytics Cookies: Helping us understand aggregated, non-personal user behaviour for continuous platform improvement purposes.
You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform. Important note: disabling essential cookies will prevent you from logging in to your account.
In addition to cookies, we also use web beacons and similar technologies to monitor interactions with emails we send you. This helps us measure the effectiveness of our communications and ensure you only receive relevant information.
7Your Privacy Rights as a Player
As a 77w player, you hold certain privacy rights that we fully respect. We are committed to making it easy for you to exercise these rights promptly and without unnecessary obstacles.
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Correct any inaccurate or incomplete personal data.
Right to Erasure
Request that we delete your personal data under certain circumstances.
Right to Restriction
Restrict how we process your data in specific situations.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to the processing of your data for direct marketing purposes.
To exercise any of the above rights, contact our support team via Live Chat on the platform. We will process your request within 30 business days. In more complex cases, we may require additional information to verify your identity before processing the request.
8Policy Amendments and Contact Us
77w reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or platform improvements. Whenever there are significant changes, we will notify you via an in-platform notice or your registered email address.
The "Updated" date at the top of this page will always reflect the date of the latest revision. It is your responsibility to check this page from time to time. Continued use of the platform after any amendments are published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the 77w support team is available 24 hours a day, 7 days a week via Live Chat on the platform.
Our Privacy Commitment
77w's Six Pillars of Data Protection
We do not merely promise privacy – we deliver it through concrete, measurable systems, processes, and organisational culture.
End-to-End Encryption
Every piece of data transmitted between your device and 77w servers is fully encrypted using 256-bit SSL encryption. This means that even if the data is intercepted, it cannot be read by any unauthorised party.
Robust KYC Identity Verification
Our KYC process ensures that only verified users can access the platform and make withdrawals. Submitted documents are stored in a protected environment and used solely for verification purposes.
Data Minimisation Principle
77w only collects data that is strictly necessary. We do not retain excessive or irrelevant information. Every piece of data we collect has a clear purpose and is processed only within the defined retention period.
Regular Security Audits
Our security systems and infrastructure are regularly audited by independent, qualified third parties. This ensures your data protection consistently meets or exceeds the latest industry standards.
Full Control in Your Hands
We give you genuine control over your personal data. From the right of access, rectification, and restriction to erasure – all requests are handled transparently and within the defined timeframe.
No Data Sales to Advertisers
77w has never and will never sell, rent, or trade your personal data to advertisers or third-party data brokers. Your data belongs to you – we use it only to enhance your experience on our platform.